Frequently Asked Questions

 
Have questions?

Get answers to some of the ones we get asked most often.

What do I do if I can’t make my payment?

Either log on to the Cardmember Assistance Center or call in to speak with one of our helpful representatives to see if you qualify for any of our payment programs.

Back to Top

How can I be sure my online activity is secure?

Credit card companies, banks and other financial institutions have spent millions of dollars to secure their Web sites and keep their customers’ transaction and personal information safe. Typically, these companies use highly complex encryption software.

Web sites that are secure have URLs that begin with "https." The "s" at the end of the word signifies that the site is secure. Secure Web sites will also often show a closed padlock icon at the bottom right-hand corner of the screen.

Back to Top

Can I change my address, phone number, and e-mail address online?

Yes, log into the Cardmember Assistance Center, go to Update Contact Info. You can change your account information in addition to managing other aspects of your account.

Back to Top

Can I pay my Discover Card bill online?

Yes, log into the Cardmember Assistance Center, go to "Make a Payment."

If you are enrolled in the Direct Payment Plan and would like to pay your Discover Card bill online, please call 1-800-DISCOVER (1-800-347-2683) to cancel your enrollment in the Direct Payment Plan.

Back to Top

Will I be late if I submit an online payment on the due date?

You will not be late if you submit your online payment before 5:00 p.m. Eastern Time the date it is due. However, if your payment is after 5:00 p.m. Eastern Time, then you may be subjected to late fees. For assistance, call Customer Service at 1-800-DISCOVER (1-800-347-2683).

Back to Top

How far before my due date should I schedule my payment if I use a bill payment service to pay my Discover Card account?

The time it takes a payment to reach us depends on how it is handled by the bill payment service or bank. Some services, for example, process payment requests only once a day or once a week, while others process the requests electronically, but then send paper checks. Processing time may also be affected by weekends and bank holidays. To learn how your bill payment service or bank processes your payment requests, please contact them directly.

A faster way to make sure your payment is credited to your account is to pay online in the Cardmember Assistance Center using

  • Make a Payment.Same-day payments can be made prior to 5:00 p.m. Eastern Time.
  • You can also schedule payments up to your due date.

Payment Posting Information

  • Payments can be made every day

  • Payments submitted before 5:00 p.m. Eastern Time with a payment posting date of today will be posted to your account today

  • After 5:00 p.m. Eastern Time, payments cannot be submitted with a posting date of that same day

  • Payments scheduled for the future will post on date selected

  • Online payments scheduled, but not yet posted, can be canceled online up until 5:00 p.m. Eastern Time on the Payment Posting Date and will not post to your account

  • Phone payments scheduled, but not yet posted, can be canceled online up until 5:00 p.m. Eastern Time on the Payment Posting Date and will not post to your account

Back to Top

Can Discover Card help me if I find myself in a difficult financial situation?

Yes, Discover has a variety of programs that are designed to fit the needs of many of our Cardmembers. To see if you qualify for a program, either login to cardmemberassistance.com, or call 1-800-983-1412 to speak with a representative.

Back to Top

 

 

 

 

Secure Log In

Secure Log In
 

Need Help Now?

Need Help Now?

Customer Service

We're here to help you.

1-800-983-1412

(TDD 1-800-347-7454)

10am – 8pm EST Mon-Fri

9am – 1pm EST Sat

Closed during Holidays

Discover Financial Glossary

Discover Financial Glossary

Get quick access to financial terms.